Arlo Pro-2 VMB-4000r3

[kkjung]

The system was offline in June. I did a factory reset in July and the same problem occurs again in Aug. It takes a lot of time to do a factory reset and re-installation of the camera. It was working fine until the firmware was updated on JUne 10, 2022.

[Dannybear]

When it states that it is offline, are you using the mobile app or web portal browser?

What are the LEDs saying on the base station?

https://kb.arlo.com/000039100/What-do-the-LEDs-on-my-Arlo-SmartHub-or-Base-Station-mean

[kkjung]

All the LED lights are green. I had to do a factory reset (reinstalling each outdoor camera) in July to fix the problem. It is just frustrating that I most likely have to do it again in Aug. I have yet to find a big block of time to do it yet.

[Dannybear]

Just make sure you have a working user interface.

If you’re using the desktop browser, use incognito or private window to access the web portal.

If you’re using android, delete and reinstall the app.