Arlo Pro 2 Recordings auto playing0

[Lilac]

Since the Dec 2024 update, my recordings autoplay if I click on a recording which is  annoying.  Also if I play a recording & delete it, it starts playing the previous recording.

[BrookeN]

Are you still seeing this same behavior? Have you tried uninstalling and reinstalling the app?

[Lilac]

@BrookeN,

Yes have tried uninstalling & reinstalling.

Yes the problem still is happening.  As soon as you scroll onto a recording it immediately starts playing.  This started shortly after the Dec 18th software update.

They really need to do testing before releasing these updates.

[BrookeN]

Are you on a Android or iOS device? Is all your software up to date?

[Lilac]

My software is up to date.  My phone is an Android device and it is not outdated.  

[BrookeN]

Can you please update the Arlo app and see if that resolves the behavior you are seeing. 

[Lilac]

My app s updated.  It is always updated and the problem still exists.

[BrookeN]

The app is still on UX3 and we are now on UX4. You can kick in the update by onboarding a Pro5 (Even if you do not have one). Once you start the onboarding it will ask you to update the app. 

[Lilac]

I have absolutely no idea what you are talking about.

My Arlo app gets updated automatically.  When I look at the version in the app store, it is the same as what I have installed.  I don't know what UX3, UX4 or Pro5 is.