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Arlo Pro 2 Library will not play recordings

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Xichlo
Luminary
Luminary

My Windows 10 Microsoft Edge always showed Adobe needed, yet would not let me perm install so always had to click Orange Bar, them Pop box Allow once or always and then re log in. So read Community for answers, found a few said had Video play Prob and found Android would work. Tried Android and it worked, but I want PC Screen size, so tried Chrome, sure enough it worked fine. Will use this for awhile and see if Windows comes back, they just did a big update so they might have to fix that or Arlo will have find the compatability issue. So if you see that library Prob just use Chrome for now.

4 REPLIES 4
JamesC
Community Manager
Community Manager

Xichlo,


Thanks for the feedback. This topic has been escalated to engineering for further investigation. In the meantime, as you've mentioned, Chrome or Firefox are good alternatives until we know more.

 

JamesC

michaelkenward
Sensei Sensei
Sensei

Edge works here. Windows 10 64-bit.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
jguerdat
Guru Guru
Guru

Are you on W10 update 1803 with all updates installed? My W10 x64 doesn't play videos and displays a Flash update message.

michaelkenward
Sensei Sensei
Sensei

@jguerdat wrote:

Are you on W10 update 1803 with all updates installed?

 


Yes.

 

Build 17134.228

 

It also works in 17738.1000

 

Insider preview.

 

 


Just another user
Arlo hardware: Q Plus, Pro 2 (X2), Pro 3 (X3), Pro 3 Floodlight, Security Light (X2), Ultra (X2), Doorbell, Chime
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