Arlo Pro 2 - I Turned Off Night Vision Now Screen Is Dark

[TheRufster]

I’ve only had my pro 2 system with 4 cameras for 3 days . All was well until today when one of the cameras displayed a very white picture. I switched off the night vision and the white screen disappeared but then I couldn’t see the picture as all was dark, turned night vision back on and the picture went white again. I’ve attached a photo. My other 3 cameras are fine. Thanks in advance for any help.

[TomMac]

If you can turn it the night vision off and it goes away, it could possibly be a loose illimnator washing out the lens...

I would contact either place of purchase to replace or Arlo support for warranty

[TheRufster]

Yes thanks. That’s exactly right, when I turn off night mode it goes away then when I turn it back on it happens again.

[jguerdat]

Or something is nearby that's reflecting the IR back to the lens, such as a wall.

[TomMac]

The only hing to look for is at bottom,,,,,is there a light colored surface?

If so, the illumination can reflect off of same and wash out picture.

Temp move the camera and verify it is not reflection

[johnboydavis]

move camera and see if its still the same

[TheRufster]

It remains white when I move the camera. The camera has been in the same spot for a day or so and this only started happening yesterday late afternoon. If I switch off night view it rectifies itself.

[jguerdat]

Is there a film or anything else on the camera face? If not, open a case with support:

https://www.arlo.com/en-us/support/contact.aspx

[TheRufster]

No, no film on camera face. I’ll be taking the camera back to the place of purchase today and hopefully they will exchange it under warranty since I only purchased it on Wednesday. Thank for your help everyone.

[TheRufster]

Interesting as it’s morning now...and the night mode doesn’t need to activate the picture is fine. Looks like it only happens when it’s dark and the night mode gets activated.