Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2 Cannot see Feed on iPad

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PGDen
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Aspirant

I have 2 Arlo Pro 2 cameras.  One is inside and the other outside and both are hardwired.  They are connected to a VMB4000 base station with a USB drive and I do not have a subscription.  This has been a great system for a number of years and I really don't have a need to update.  When I updated to the latest Arlo rev on my iPad I could no longer see my Feed, though I can still see them on my iPhone.  The message I get on my iPad is--Get a plan to view video recordings and more. See a 30-day feed of recorded videos, mode changes, and other events with a plan.  How do I get back to being able to see Feeds on my iPad?  Thanks in advance for the assist

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StephenB
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@PGDen wrote:

 When I updated to the latest Arlo rev on my iPad I could no longer see my Feed, though I can still see them on my iPhone.  The message I get on my iPad is--Get a plan to view video recordings and more. See a 30-day feed of recorded videos, mode changes, and other events with a plan.  How do I get back to being able to see Feeds on my iPad?  Thanks in advance for the assist


Is the iPad using the same Arlo Account?  Or is it set up to use a "Friend" account?

PGDen
Aspirant
Aspirant

Yes, same Arlo account.  Additionally, I do get a notice on the iPad when there is an event that triggers the camera, though I can't view it.  Hopefully you have a solution.  Thanks for the response.

StephenB
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Guru

@PGDen wrote:

Yes, same Arlo account.  Additionally, I do get a notice on the iPad when there is an event that triggers the camera, though I can't view it. 


Is the iPad running iOS 15 or later?

 

Assumng it is, then the first thing I would try is uninstalling the app on the iPad and then reinstalling it.

PGDen
Aspirant
Aspirant

Yes, currently on ios 16.3.  I deleted and reinstalled and no change.  Any other suggestions would be appreciated.

 

Thanks,

BrookeN
Arlo Moderator
Arlo Moderator

Can you please send a picture of your feed.

PGDen
Aspirant
Aspirant

Arloimage0 (002).png

PGDen
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Aspirant

Arloimage0 (004).jpg

BrookeN
Arlo Moderator
Arlo Moderator

Can you uninstall and then reinstall the Arlo app from the Ipad and see if the library appears?

PGDen
Aspirant
Aspirant

I uninstalled and reinstalled and no change.  Same message in Feed with the rest of the screen grayed out.

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