Arlo DevOps team is investigating an issue where customers are not able to login to my.arlo.com. Customers can continue using Arlo Mobile App for IOS and Android to login. We are working on resolving this issue. We apologize for the inconvenience
×Urgent: Activate Two-Step Verification Arlo requires all users to activate two-step verification to continue to access your recordings, devices, and account. Please enable this feature now. Learn More.
We are experiencing an outage of our ReadyCloud service and are working to resolve the issue..
We are experiencing an outage of our Google service and are working to resolve the issue..
I received my 4-pack Arlo Pro 2 yesterday. Got the base station setup and connected the first camera OK, but the other three cameras would not connect. They would time-out and flash amber. I tried several times with each camera.
After much searching through the community, I found an answer that worked for me.
I disconnected the base station from the internet!
Then pressed the sync button on the base station till the sync light flashed, followed by pressing the sync button on the camera till it flashed. The second camera took about 30 seconds to sync, and so did the next two - they all synced first time. NB I reset the cameras by removing the battery first.
After reconnecting the internet, a reboot of the base station was required to make the new cameras appear in the apps.
A few notes:
- There is a post that says that you can reset the camera by opening the battery cover for 20 Seconds. That may have worked on the Arlo Pro or older models, but it doesn't work on the Arlo Pro 2.
- There are posts that say that you have to use the Add Device button in the app. This is not the case. I don't know if that would have avoided the base station reboot, but I couldn't do that anyway because the base station was disconnected from the internet.
Model: VMC4030P| Arlo Pro 2 Wire-Free Cameraarlo.netgear.com | Web Site/App
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.