Arlo Pro 2 Cameras Won't Sync

[killakillakk]

I have been trying to get the Arlo pro camera 2 to sync for several days now with no luck.  I have spent 10+ hours with support over the phone.....So frustrating.

I have a Arlo Pro 2 4 pack that works great.  I recently purchased a second kit and am trying to sync the cameras.  I have litterally tried everything.

1. hard resets

2. plugging camera in to wall and trying the sync process

3. unplugging a known working live camera that was working fine and trying to resync it (It was not able to be resynced ,  i am in a worse place now than when I started this)

4. Changing modem channels with century link 

5. Taking batteries out and reseetting.

6.  Leaving the power off all night hoping for a reset.

This thread sees to be having my same issue but I dont show a solution was ever posted.....sad

https://community.netgear.com/t5/Arlo-Pro/Camera-won-t-sync/td-p/1359643

Any help is appreciatied,  It makes no sense as I have multiple base stations and nothing works....nothing

Please HELP!!!!!!!!!

[JamesC]

killakillakk,

I would like to review your support case and escalate as necessary. Please send me a private message with your support case number along with the email address you use to long in to your account and I will look into your case.

JamesC

[Ericl123]

hey JamesC,

i can not get my cameras to sync either. can ou help me? this formum is very discouraging.

[jguerdat]

You need to provide us with details as the OP did. What have you tried? What do you see? What are the LEDs on the base showing?

[Palapa189]

I am ALSO having this issue.  I have had 3 Arlo systems and know what I am doing when it comes to this, but I have one camera that disconnected constantly. It also drained the battery faster than any other camera out of my 5 cameras.  I finally removed it and tried to re-sync it, but it won't sync/connect at all. I tried every solution posted in this "community" and nothing worked.  Obviously, it is very frustrating.  I hope someone with Netgear wil respond considering I have spent well over $2k over the past few years on their products.  Everything else I have owned by Netgear has been top quality, but for some reason, this one appears to be bad - and a common issue with others.  

[jguerdat]

Since it may be a bad camera, hardware issues can only be resolved by opening a case with support and invoking your warranty:

https://www.arlo.com/en-us/support/contact.aspx