I have a recurring issue with my three cameras when they are externally powered. I note that they loose connection after a few days of being externally powered with the chargers supplied. I also experience encoder faults with the video being repetitively smeared in a two second loop. The cameras work fine when operating on battery only. Does anyone know if these chargers are designed for the continuous operation of the cameras? Do I need some mains power filtering device or a ferrite on the cable to remove spikes? It gets annoying to have to reset the battery in the cameras eveytime it happens.
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The supplied ac adapter is dual voltage ( 5v to run, 9v to charge ) there should be no issue leaving them plugged in all the time...they will not overcharge the battery.
Only thing I can think of ( yes you could try a ferrite core, couldn't hurt ) ;
1) try it without the battery
2 ) pull battery and try a regular USB adapter ( 5v ) with about 1.5a or more
Morse is faster than texting!
Thanks for the advice, I have put a 30mm ferrite ring on the charger cable looped six turns on one of the cameras and removed the battery on the second camera to see if they make a difference. The third camera is externally positioned so it will be the control.
The voltage output may be slightly low. I believe someone has tested some of these adapters and found that the camera requires a slightly higher voltage than the nominal 5.0v. Try a differetnt adapter.
This is on a camera with battery and externally powered. Toggling the rotation 180 in the video settings reset the camera encoder and smearing is gone again.
The plus side is that I have not lost comms to the camera since the latest firmware update.
I have passed this onto the support team.
I was asked by support to swap out the camera with another of mine, and after this the swapped out camera played up also. This confirms that it is related to the location and being externally powered.
As the camera’s position is the furthest from the base with two out of three signal bars, I wonder if the camera internals are overheating due to the camera’s wifi adapter trying to compensate for poor signal levels.
Support suggested that I look at changing the modem wifi channel to a more quieter channel in the spectrum. I used a wifi scanner to do this and moved the modem to midband ch6. Restarted the arlo base and confirmed it followed the change. Still no joy, the camera in same location played up again with same symptoms. Support has been updated.
I still have no permanent fix for the issue.
All I can suggest is to use the workaround of toggling the power management settings in the camera’s video setting page. You should be able to do this remotely when away from home or if it is up a ladder.
The more users that raise a case with support the more likely a fix will ensue.
So I have gone back to basic fault finding techniques to confirm what is not faulty.
I swapped out the camera’s charger and cable to start with last night.
The camera was checked again this morning and was found to be pixelating as before.
So the issue is not related to one of these components as they were fresh out of the box. Same as the camera and battery swapped previously.
Ok while the camera is pixelated, I confirmed that the camera motion detection still worked ( I.e. walked in front of camera) and that cloud recordings were also pixelated.
I waited an hour and live viewed the camera again and it would no longer display on the dashboard. Just says it was connecting with the rotating icon. This is a common outcome with this fault after multiple previous observations made.
Ok so I again checked the motion detection and yes it worked but this time no recording was uploaded to the cloud library.
I know I can resolve the issue temporarily via the camera’s video settings but can now appreciate why owners are missing recordings and complain of live viewing not working.
Anyway back to the investigation, I moved the problem camera closer to the base station by about 10ft and waited a few days for the pixelation to return.
Ah I thought, I live viewed the camera again, unplugged the camera cable from the mains adapter and moved the camera to within 6ft of the base station and I was still able to observe the pixelation.
Once I stopped live viewing with the camera in this position, close to the base unit then, restarted live viewing again and observed that the pixelation issue had gone.
All I can deduce so far is that the camera internal video encoding process gets corrupted and remains in that corrupted state until some further communication is made with the base station that resets the camera . ( I wonder if this is why they sometimes tell you to move the camera next to the base station so that you will go away.)
having the exact same problem with my arlo pro 2 camera plugged in, it just ghosts and pixelates, its really bad and it seems this has been happening for allot of people for a long time now with no official fix.
I shouldn't have to remove the battery to get this to work as intended while plugged in but I'm currently testing to see if that makes it behave as it should.
Will post back if it works for me.
edit: just for the record, based on experience with graphics processing units, overheating is nortorious for causing hardware to malfunction like this, and my best guess is that with a combination of battery and mains power it generates way too much heat and this is the result.
I have read that with the battery in the camera and the camera connected to the mains at the same time, the cameras heat tolerances are much lower and with the battery not in the camera its heat tolerances are much higher.
Thanks for your input, in researching this forum I can place this specific issue as far back as middle of last year.
I also found a 451 post thread from two years ago about pixelation that shows it took arlo 6 months to resolve, all the while pointing to wifi interference but eventually resolved with a firmware update.
Interesting that I had to resort to google to find it.
The struggle for my investigation is catching the time that it pixelates so I can check the camera temperature to see if might be spiking during the battery charging cycle. If this is confirmed it’s likely as you describe in that the camera’s internal hardware buss timing. Hopefully not the case.
Where I am at this time is checking if the system’s anti flicker auto mode is a possible cause.
The other is if the recordings can provide a clue like missing or incorrect GOP structures in the file headers.
Just for the record,
-The cameras get very hot to the touch while plugged in with battery both during charge and during trickle charge modes.
-I find the video degradation issue happens regardless of whether its in full charge mode and trickle charge mode.
-I find the only way to fix the problem is to remove the battery entirely. and I really wish I didn't have to.
Additional information for the record
(Operating temperatures due to battery contraints)
and naturally any charging mode is going to push that up to critical temps especially in warmer seasons.
I agree with what you’re saying, thanks. In my case the camera is not overly heating to get anywhere near exceeding the operational limits.
You’re comments don’t fill me optimism for a firmware fix if this turns out to be the cause.
I recall running the camera with an apple charger which doesn’t charge the battery and it still pixelated.
I wonder if you can post a video example of the pixelation you get to see if it is the same as what I see.
Mine is below.
Oh wow, thats pretty extream tearing, mines a combination of pixlized degredation, some tearing, severe frame rate drops and Ghosting where a ghost image appears of an object near the original object in the video which all goes away once I remove the battery.
I'm not overly motived to go put the battery back in to get some exclusive private recordings without people present in the frame, but I have witnessed almost identical videos from other users that show similar degradation to what I'm witnessing.
Like this for example https://www.youtube.com/watch?time_continue=20&v=TdqN5_aHW_c
Hope I helped.
I don't know its heat, I'm just thinking its heat related based on seeing the same graphical problems in overheating hardware and for all I know maybe it might be related to firmware? or maybe bad firmware is causing overheating? who knows, seems like a bit of an old problem though.
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