Arlo Pro 2 Brand New Camera Won't Sync

[MKFish]

Slow blue light then amber. Any help or suggestions would be welcome.

Netgear nighthawk router, latest firmware. Nighthawk on network via mains via tp-link to bt hub.

[jguerdat]

Did youn claim the base first? Are you just briefly pressing the base sync button instead of holding it? We need details.

[MKFish]

Jguerdat,

Yes, I have the base station.  I can see it as a device on my android app.  It's upgraded firmware too (1.12.0.0_27099, hardware VMB4000r3).

So, I've got the camera next to the base station and pressed the base station sync botton for two seconds.  Third green light flashes.  Now I press the syn botton on the camera for two seconds. It flashes blue slowely.  After many a minute it flashes raid orange and then shuts down.

Some extra info.  I have a BT 5 hub access point connecting my house to the internet.  It is the DHCP server for my house.  A cat5 wire from one of the BT 5 hub ports goes toa tp-link mains socket.  Upstairs I have a nighthawk r7000 (latest firmware) connected to the main via another tp-link.  The arlo hub is connected to a port on the nighthawk.  I can see the arlo hub on my network via the BT 5 hub as 192.168.1.191 "VMB4000".

Any and all help greatly appreciated.

Onward,

Mark//

[jguerdat]

Syncing a camera has nothing to do with your network since it uses only the connection between the base and camera. You may be holding the base sync button too long. I know the directions say 2 seconds but try shorter - I use .5 to 1 second.

[MKFish]

Jguerdat,

Thanks for sticking with me.  

At lunchtime I moved the arlo hub and connected it directly to the BT 5 hub (my DHCP server and direct internet access point).  After the hub booted I successfully sync'd both camera's first time .... and they update firmware; no issues.

So, tonight I'm going to revisit what I did and see if I can reliably get these results to indicate that there is a difference in how the camera sync works depending on the WiFi access point the arlo hub is connected to.

Onward,

Mark//