Arlo Pro 2 Base Station off line

[strider212]

Ok so the whole lot is about to go in the bin .....

Firstly i cannot log on to my account from my laptop online, but i can log in to get to the support pages, as here i am, secondly the base station says it is offline, it is connected to the Internet, it is fully powered on, i have unplugged it for 5 mins and pluged back in again, all lights are green.

I have also just discovered that the cameras have not been recording for 2 days !!! which is unforgivable, would be better with a wired system instead i think. 

Please help !!

[jguerdat]

Why can't you log into your account? We need details. For starters, users of Kaspersky antivirus have recently had issues caused by the AV software. Do a search with the keyword "Kaspersky" for solutions.

How did you discover the "offline" and lack of recording - use of the app? If so, have you logged out and back in or force closed the app to see if that helps?