Arlo|Smart Home Security|Wireless HD Security Cameras

Arlo Pro 2 Base Station Is Offline Message

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StuartMS
Aspirant
Aspirant

HI, My Arlo Pro 2 BAse station is off-line.

 

All lights are green.  Its connected directly to the router (which is working), but I just get the "Your Basestation is off-line" message when I try to access the camers either from my Mac or Iphone.  Ive re-started everything, but get get the same result.

 

I can see other folks have had a similar experiance but I cant see the solution.

 

System has been working fine for 3+ months, no changes have been made.

 

Any help appreciated.

3 REPLIES 3
jguerdat
Guru Guru
Guru

Have you tried both the app and a browser?

StuartMS
Aspirant
Aspirant

Hi,

 

Yes, Safari 12.01 on an Imac running Mojave 10.14.1 and the app on my iphone v 2.6.1.  Both let me into the system but when I look at any camera or go into Settings, MyDevices - the base station is offline.  The middle light on the base station flashes occasionally, making me think its still sending data over the net?

ShayneS
Arlo Moderator
Arlo Moderator

Have you tried contacting customer support regarding this issue? I have attached the link below for you - Arlo Tech Support

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