Arlo Base VMB4000 (Arlo Pro 2) doesn't start

[Newbie2019]

Just bought Arlo Pro 2
After power on, I could detect base in app and configure it. Also could upgrade firmware and then configure first camera. But at this point, the base went down (any light on) and makes a small sound (like a click) when it's connected to power.
Already tried one solution that I saw in forum (confirm internet connecting with other equipment, eliminate base in app, reset exactly during 30 seconds) but ir didn't work.
Can anyone helps me?
Many thanks in advance

[jguerdat]

Hardware problem with either the base or power supply. Swap at the store.