Arlo App Deleting Library

[Roodzac]

So I noticed a few days ago that my app has started deleting all videos in my library prior to the current day. For example, I have only had motion on camera once today. When I went into the app, I have no saved video for previous 6 days. For reference, I was part of the group that was recently impacted by the Arlo app picking up motion but not storing on the free 7 day library in app. That issue was resolved but thought I would point out that the app was struggling recently and I was a user that was impacted in case the two issues are related.

[ShayneS]

Hi @Roodzac

I wanted to let you know we have disabled the deletion of the videos for now while we work on the issue & your last 7 days should populate in your library once we resolve this issue for you. I will continue to provide updates as soon as I hear more. 

Thank you for your patience 

[ShayneS]

HI @Roodzac

There was an update that should help with this issue you are experiencing. Can you reboot your base station and see if the issue persist? 

Thank you

[Roodzac]

It appears to be working. I can see the last three days worth of videos currently. Much appreciated that you stuck with this issue.

[ShayneS]

@Roodzac

Awesome!

Pease keep me in the loop if anything changes.

[ShayneS]

HI @Roodzac

I wanted to check into see if you are still experiencing this issue? 

[Roodzac]

Been working great since the last conversation.

[ShayneS]

Thanks for the update.