Arlo|Smart Home Security|Wireless HD Security Cameras

App not showing videos in library

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Orrfamily
Apprentice
Apprentice
I know there was recordings at 1 am but it is only showing videos from 6:43 am and on. Now an hour later it is only showing videos from 8:55 am. Where are my videos.
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Orrfamily
Apprentice
Apprentice
It’s deleting videos as videos are coming in..
Rhudel
Aspirant
Aspirant

I’m also experienceing the cloud deleting my recordings after 2 hours. Started today. Also, I’ve been a premier customer since July 2018. And customer service thinks I’m basic..

 

 

Two different problems, none of which has been resolved with customer service. 

Rhudel
Aspirant
Aspirant
1 problem fixed.

After updating the Arlo app today with the latest update on iPhone and iPad my cloud recordings are finally visible. No longer deleting or hiding videos after 2 hours.
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  • 3 Replies
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  • 2 In Conversation