Arlo|Smart Home Security|Wireless HD Security Cameras
× Arlo End of Life Policy Notice
To view Arlo’s new End of Life Policy, click here.
Arlo Community

Anyone else have issues with their cameras re setting themselves from the video quality to the light

Reply
Discussion stats
  • 1 Reply
  • ‎2022-02-27 10:22 AM
  • 265 Views
  • 0 Likes
  • 2 In Conversation
SusanJones
Follower
Follower
‎2022-02-27 10:22 AM
Up until I started paying for a subscription, I never had a problem with my cameras going offline several times a day. And each time, they have to be re- synced to the base station. Anyone else experience this?
Labels:
0 Likes
Reply
Message 1 of 2
265
1 REPLY 1
JamesC
Community Manager
Community Manager
‎2022-03-01 03:09 PM

SusanJones,

 

What does the signal strength icon show for the cameras? If the signal is weak, this could be the cause of the issue. You might try relocating the cameras temporarily and test to see if you experience the same behavior in a different location.

 

JamesC

0 Likes
Reply
Message 2 of 2
231
Discussion stats
  • 1 Reply
  • ‎2022-02-27 10:22 AM
  • 266 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.