Re: Android "Your session has expired. Please log in." error only when using fingerprint l
Workaround for Android (iOS should have something similar):
When presented with the "session expired" message, use the phone's multitask button (2 overlapping rectangles). Arlo should be on top. Click the "X" at the top right of Arlo. Open the Arlo app normally.
I primarily use my computers to monitor cameras. I get is expired than when I gYou may be logged into NETGEAR Arlo in a different browser tab. Please close the tab before proceeding. You can also try to restart your browser or delete cookies from your browser before trying to login again.o to log in I get this
So this just insn't a mobile issue.
The fix is different. For the app, a workaround is found here:
For a browser, you need to remove the Arlo cookies although that hasn't helped everyone.
Cleared cache, deleted and re-added app. Confirmed current version. Still have to log in many, many times every day to view the cameras using the Arlo app on a Samsung Galaxy S7...Takes a long time to log in becuase you have to really work to dismiss the banners to log out and log back in.
Unacceptable! Reason I got the cameras is because my garage is in my back alley and we've had some car prowlers stalking the neighborhood. If it takes me two minutes to access and log in they are gone by the time I can get out there.
Just to give everyone an update, I contacted support for a status and referenced this Android thread. Here is their response:
"I do apologize for the inconvenience that this has caused you. Actually we are aware of this case. Our engineers pushed an update on our Arlo server and this unexpected issue occurred. Once the issue has been resolved, one of our representatives from our community site will announce it."
They also said that once it's resolved they'll email me so I will also update this thread once I hear. I have a sneaking suspicion that we may not see any update even though they say they will. I hope they surprise us all.