Android App showing cameras offline only on one phone

[Gdefender]

The Arlo app on my Samsung phone recently started showing all of my devices as offline. They are not offline, I can view them on another Android device and on the web site. How can I get Arlo to work again on my phone?

I have tried:

• Restarting the phone
• Clearing the cache on the app
• Uninstalling/reinstalling the app
• Rebooting, removing the app, rebooting, reinstalling the app
• Signing out and back in
• Resetting the Network settings on my phone
• Power cycling the base station, my router, and modem

Again, it's only a problem on one phone, it works on others.

[ShayneS]

Does the same occur over mobile data?

[Gdefender]

Yes, it was showing all of the devices as offline on both WIFI and mobile data.

After failing for about 12-hours, it suddenly started working again. 🙄

[ShayneS]

Yikes, okay. Let me know if you experience this again and I will continue to investigate the issue.