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I can still run a motion detector test and see live coverage, but my push notification alerts and video recording just stopped all of a sudden. I have tried pretty much every step I can that I have read here and online. I use an Iphone that recently had a software update, but don’t think that is the issue. (just putting out there in case). Apparently I also do not qualify for actual live support since I do not have a subscription. Any ideas would be appreciated please?
When I have issues like this (recently my camera stopped sensing movement & stopped recording)
I will do a factory reset on the camera & reinstall it to the base station, This has worked for me every time.
* I remove the battery, and put it back in & close cover. (to break the power cycle)
* Press & hold the sync button on the camera for about 15 seconds, until the camera LED begins blinking amber, then let go.
* Then re-sync the camera with the base station. (press & hold the sync button on the camera for 2 seconds, then press & hold the sync button on the base station for 2 seconds.) The blue light on the camera will flash/flicker.
Then open the app and test the camera & it's features.
For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.