After latest update, I'm getting 2 or 3 alerts per event

[buckeyeinDC]

Camera is plugged in and located on the garage. Before the update the camera was great and I only got 1 alert on the phone per event.  The alerts were only triggered in the zones, and not from vehicles on the street. I have zones that completely eliminate the road .  After the latest update I am getting 2 or 3 alerts per event.  Also, I am getting alerts for every car that goes by the house, even though the zones are no where near the street.  this has become very annoying and I haven't found an acceptable fix.  The road is probably 150 feet away. The camera is poisitioned perfectly, and never had this problem before.

OS: Android

HW: VersionH3

Firmware: 1.125.13.0_31717

[JessicaP]

Hi @buckeyeinDC,

Have you tried rebooting your Base Station to see if that helps?

[buckeyeinDC]

I have rebooted the base station, I needed to multiple times to get the update to happen.  I'm still getting multiple push notifications for 1 event.

I eliminated the 3rd motion zone and that seems to have fixed the issue slightly.  I still get event for motion outside of the zone, just not as much.

[buckeyeinDC]

Still nothing works and the problem remains. 

[JessicaP]

Just to confirm, do you have an Arlo Smart subscription? What Android device are you using? And have you tried reinstalling the app to see if that helps?

[buckeyeinDC]

I do not have the Arlo Smart Subscription

I am using a Pixel 2

I have reinstalled the app.  That got rid of the multiple notifications.  But, it has not fixed the problem and has seemed to make it worse.  Even though I finally turned the sensitivty down, I am now getting close to a hundred events a day due to cars moving outside of the action zones or wind or shadows.  As of today I am up to 63 notifications.  Before the update I was only getting notifications if a person or car entered the driveway or the yard.

i have reset the action zones, no effect.

I have turned down the sensitivity, no effect.

I have reinstalled the app, no effect.

[JessicaP]

You might want to try re-adjusting the camera to see if that helps. You can read more about it here: How do I optimize motion detection for my Arlo camera?

[buckeyeinDC]

That makes no sense. So everything is working fine before the latest update, and now appears to not work at all, and you  want me to readjust my camera? 

[JessicaP]

It is one of the options to try out. What you could also try doing is turning the camera off/on through settings to see if that helps. Otherwise, let me know if you're still having problems and I can help create a case for you.

[buckeyeinDC]

Please create a case for me.  I had close to 300 alerts in 2 days.  I've had to disarm the system to make it stop. I turned the system on and off, disconnected and repaired the camera, etc.

I'm pretty much done with this.

[jguerdat]

You have to create a case - this is a user forum.

https://www.arlo.com/en-us/support/contact.aspx

[buckeyeinDC]

I can do that, but that's not was said previously:

"It is one of the options to try out. What you could also try doing is turning the camera off/on through settings to see if that helps. Otherwise, let me know if you're still having problems and I can help create a case for you."

[JessicaP]

Hey buckeyeinDC,

I'll send you a private message to gather more information from you.