Arlo|Smart Home Security|Wireless HD Security Cameras
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GG5
Aspirant
Aspirant

I’m not able to activate my activity zones.. & have an error message that reads “AC power has been disconnected from your device.. Activity Zones are currently disabled. Is the only way to activate activity zones by hardwiring these devices?

24 REPLIES 24
ShayneS
Arlo Moderator
Arlo Moderator

GG5,

 

For activity zones, you will need to be plugged in to AC Power or have a smart subscription for battery operated Activity Zones.

 

How do I set up the Arlo Smart cloud activity zones?

GG5
Aspirant
Aspirant

I have upgraded to arlo smart premier, however these messages have started re appearing.

JamesC
Community Manager
Community Manager

I've opened and escalated a ticket on this topic. I will provide an update as soon as I have more information.

 

JamesC

DudeDad
Apprentice
Apprentice

The new update killed the user experience.  First. the AC errors and I pay for Premiere.  Second, you have moved the wifi and battery level icons two taps deep...so instead of scrolled through the cameras to see the status, I have to tap twice PER camera to see this info.  The question is: did anyone who actually uses this system participate in the beta testing (assuming there was beta testing).  Escalate this, please.  Embarassing.  Glad I'm paying for nothing.  This is worse than the decision to change to New Coke.  Roll back to the prior version,

Lfras
Aspirant
Aspirant

Was anyone able to resolve this? I’m having the same issue.

 

 

GG5
Aspirant
Aspirant
No still on going & had a vehicle that was broken into in the mean time. Unfortunately there’s no video of this incident
DudeDad
Apprentice
Apprentice
New update his morning resolved this for me. But no battery or WiFi icons under the cameras.
GG5
Aspirant
Aspirant
My device is showing up to date
Co922
Aspirant
Aspirant
I’m having the same issue, please assist immediately.. I don’t need another Arlo problem on top of my cameras randomly going offline when I go out of town.
jguerdat
Guru Guru
Guru

This is an old thread. Some details are needed since firmware and app versions have changed since then.

Sander01
Aspirant
Aspirant

I am still having the same issue Activity Zones are not working. I do not see a reason why I have to have the subscription or AC power connected for Activity Zones to work. They used to work but now stopped working. Does anyone have a workaround? I have pro 2 cameras. This thread may be old, my version is up to date, the same problem persists.


 

ralfyguy1
Luminary
Luminary

@Sander01 wrote:

I am still having the same issue Activity Zones are not working. I do not see a reason why I have to have the subscription or AC power connected for Activity Zones to work. They used to work but now stopped working. Does anyone have a workaround? I have pro 2 cameras. This thread may be old, my version is up to date, the same problem persists.


 


Same here.

jguerdat
Guru Guru
Guru

@Sander01 wrote:

I am still having the same issue Activity Zones are not working. I do not see a reason why I have to have the subscription or AC power connected for Activity Zones to work.


That's because of how zones work. Having the camera AC-powered allows the camera to stream the whole time which would deplete the battery quickly. Your other choice is Smart, the paid subscription, which uses server post-processing to process the video to determine whether motion was in the zone and by what type of subject.

 

You may have been in the trial for Smart in the past.

ralfyguy1
Luminary
Luminary

@jguerdat wrote:

@Sander01 wrote:

I am still having the same issue Activity Zones are not working. I do not see a reason why I have to have the subscription or AC power connected for Activity Zones to work.


That's because of how zones work. Having the camera AC-powered allows the camera to stream the whole time which would deplete the battery quickly. Your other choice is Smart, the paid subscription, which uses server post-processing to process the video to determine whether motion was in the zone and by what type of subject.

 

You may have been in the trial for Smart in the past.


I AM in Smart Premier and it says unavailable!

jguerdat
Guru Guru
Guru
HonestAnswer
Aspirant
Aspirant
How can this situation be marked resolved in the thread? I've had my cameras 2 months or so and today I started getting the error message. If I've followed the conversation correctly even if you have the premium membership it's still happening. I also find it very deceiving that if I was under a " trial " period when it was working unbeknownst to me. So conveniently my 2 week return period is over . There is obviously a reason we all purchased wireless cameras.....because we needed them to be wireless! That is just inherently dishonest to me. $500 + dollars (charger/ brackets ) = The same position I started out in NO HOME SECURITY
champ198
Aspirant
Aspirant

I have just started getting this error.   I have my camera mounted on a gutter accessible only by ladder and have an Arlo solar panel charging it, yet, I'm not able to configure my activity zones.   I've recenlty had a car break in and need to adjust the activity zone.   how do you adjust a freakin activity zone if you've got to bring it inside and hook it to a d@mn wire?  I certainly can't run a power cord all the way up to the roof and hook it up.   How dumb Arlo!!!  

StephenB
Guru Guru
Guru

@champ198 wrote:

I have just started getting this error.   


Did your trial smart subscription just run out?

champ198
Aspirant
Aspirant
I have recently cancelled the cloud storage. $9.99 for what you get is not a good value in my opinion. Without being able to configure activity zones, the Arlo is not a good choice for security cameras.
StephenB
Guru Guru
Guru

@champ198 wrote:
I have recently cancelled the cloud storage. $9.99 for what you get is not a good value in my opinion. Without being able to configure activity zones, the Arlo is not a good choice for security cameras.

Well, you need the smart subscription for the camera in order to be able to use activity zones when you are running the camera on batteries.

 

With that subscription you should be able to configure activity zones, and shouldn't be seeing the AC power warning.  At least that's the case with my own cameras.

 

One difference is that when you are AC powered the camera itself checks the activity zones.  When you are battery powered, the video is streamed to the cloud and the check is done that.  So the cloud activity zones will reduce the number of recordings, but won't improve the battery life.

 

 

jws607
Aspirant
Aspirant

I am also seeing this error message.  The camera is fully charged, and there is no reason why the activity zones were disabled.  The cameras no longer detect motion or record video.  What happened?

Lfras
Aspirant
Aspirant
I had this happen with one of my five cameras recently. I spoke with Arlo and their only solution was to remove the camera from the base station and then add it back again. Once I removed it from the base station and added back it began working again. I’ve actually had this happen with at least two other cameras over the two years that I’ve had these. Wish there was an easier workaround so I didn’t have to climb on my ladder and pull the camera.
Rjeinlas
Aspirant
Aspirant
I am experiencing the same problem. My camera is hooked up the arlo solar panel and is charging but I still get the “AC power has been disconnected from your Arlo device. Activity Zones are currently disabled”.
I see your post is a few years old and you had a few responses, what did you do to fix this. The base, cameras and phone app are all up to date.
Thank you for your time.
StephenB
Guru Guru
Guru

@Rjeinlas wrote:
I am experiencing the same problem. My camera is hooked up the arlo solar panel and is charging but I still get the “AC power has been disconnected from your Arlo device. Activity Zones are currently disabled”.

The solar panel isn't the same as "AC Power", and it's not enough to get you local (camera hosted) activity zones.

 

You would therefore need a paid subscription (so you can use cloud activity zones).  Do you have one?  

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