ARLO PRO 2 - PNY USB 2.0 Drive Melted/Overheated

[bmwalker1989]

Hello:

I have an Arlo Pro 2 base station and a PNY 2.0 Attache 64 GB flash drive.  I am curious if anyone else has had an issue with their USB drive overheated to a point they melted.  The drive is properly ventilated when plugged into the base station.

Thanks

Brad

[jguerdat]

Whoa! No, my 16GB drive is nice and cool, as expected. It could be power supplied from the base or the drive itself. Plug a different drive in and closely monitor the temp. I suspect it will be fine.

[JamesC]

bmwalker1989,

What piece of hardware was damaged, the usb drive or the base station or both? If possible, reach out to me in a private message with your account details and I will open and escalate a case on this for further investigation.

JamesC

[bmwalker1989]

That is what I have done, I have placed a different flash drive into the base station to eliminate the base station causing the issue.  I reached out to the manufactuer about the flash drive and they will be sending me a replacement drive.