Arlo|Smart Home Security|Wireless HD Security Cameras

Re: AC power has been disconnected from your Arlo device. Activity zones are currently disabled

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FatGav Aspirant
Aspirant

Just updated the App in the UK from Google PlayStore. Turned the phone off. Turned it on.... still not working correctly. Still says AC power has been disconnected, even though they are plugged in.

 

Jerryd117 Aspirant
Aspirant

I had the same issue and re-synced the camera with the base and it cleared the error. 

Arlo 2 wireless 


@RayZ4U wrote:

I am having the same issue as everyone else on this thread and is currently unresolved after calling tech support.  I am considering returning my Arlo Pro 2 cameras. 


 

Cassius Star
Star

My firmware versions are the same as yours.  Not sure what happened, but the error went away.  I had pulled out the box and was preparing to return the units.  If I had to pull out the ladder and climb up on my house again, I wouldn’t have cared about the fix, my trust would have been lost.  I was taking them back to the place of purchase before it was too late and chalk it up as yet another poor customer experience.  Thankfully it’s working now.

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera, ALS1101 | Arlo Security Light
craigsalisbury Guide
Guide
I'm in the same boat, Amazon returns last day is the 4th November, so if it's not working by this weekend it's all going back....and then to try and find something to replace it with.
dougp1122 Aspirant
Aspirant

Problem went away for me when I updated app last week. While it would have been better to not have had the issue, I thought they were relatively responsive in getting it resolved.

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Model: VMC4030P | Arlo Pro 2 Wire-Free Camera
FatGav Aspirant
Aspirant
Mine is ok now, all good in the UK.
Cheers,
Gav.
craigsalisbury Guide
Guide
Before mine was fixed, tech support told me I had a busted power adapter so it got returned to Amazon. Should get the replacement tomorrow......and it was cheaper 🙂
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Cassius Star
Star

Glad to hear it!  Perhaps we can chalk this up to a great customer experience in light of the situation?

Model: VMC4030P | Arlo Pro 2 Wire-Free Camera, ALS1101 | Arlo Security Light