Arlo|Smart Home Security|Wireless HD Security Cameras

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Kim_Jackson421
Follower
Follower

My live chat agent Karl requested proof of purchase after nothing worked to get my base unit to stop flashing amber but the email he sent was "no reply" and the link he sent to update the case wouldn't take the < 3 MB png file with proof of purchase, even though it was within the specifications shown (< 3 MB, jpg, png, etc.) Such a necessary, important product with unfortunately such sad customer service from the product to the support to the ability to attach the documentation they are asking for. 

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Dannybear
Master
Master

Might be worth private messaging one of the arlo forum moderators, @JamesC or @ShayneS  with your case number and receipt to update.

ShayneS
Arlo Moderator
Arlo Moderator

Hi @Kim_Jackson421

 

Do you mind providing me with the case number and I can take a look. 

 

Thanks 

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