If you factory reset your Arlo Go camera or remove it from your account, you forfeit all prepaid Arlo Mobile service for that monthly billing period. If you are using a different service provider, such as AT&T or Verizon, factory resetting your camera has no effect on your service provider account.

The easiest way to factory reset your Arlo Go camera is to remove it from your account.

If your Arlo Go camera is not in network coverage or is not connected to the cloud, you must scan a QR code to factory reset it.

• To continue using your Arlo Go camera after you factory reset it, you must complete the new system setup process again.

To factory reset your Arlo Go camera while it is connected to the cloud:

1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
2. Tap or click Settings > My Devices and select the Arlo Go camera.
3. Tap or click Remove Device.
4. Tap or click Yes to confirm that you want to remove the Arlo Go camera from your account.
   To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?

To factory reset your Arlo Go camera when it is not connected to the cloud:

1. Press and release the sync button on the top of the camera.
    
   You will hear a click.
2. Hold the camera about 4 to 8 inches (10 to 20 cm) in front of this QR code until you hear a chime:
    
   To set up your Arlo Go camera again, visit: How do I set up my Arlo Go camera?