This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, please visit: How can I factory reset my Arlo SmartHub or Base Station? - Arlo Secure 4.0
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WARNING:
- Performing a factory reset returns your Arlo Base Station or SmartHub to its default settings.
- After performing a reset, the Base Station or SmartHub must be removed and re-added to your Arlo account.
- All devices paired to the Base Station or SmartHub must also be reset and re-added to your Arlo account.
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To perform a factory reset on your Arlo Base Station or SmartHub:
- Use a pen or straightened paperclip to press and hold the Reset button on the back of the Base Station or SmartHub for about 10 seconds.
- Release the Reset button.
After the reset is complete, the LED on the front of the Base Station flashes amber. When the LED stops flashing amber, your Base Station reboots. - Remove the the Base Station or SmartHub from the account to prevent potential problems:
- Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
- Tap or click Settings > My Devices and select the device that you want to remove.
- Scroll to the bottom of the page and tap or click Remove Device.
- Tap or click Yes to confirm you want to remove the device.
- Follow the steps below to re-add and set up your Base Station or SmartHub.
To re-add and set up your Base Station or SmartHub:
- Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
- On the Devices page, tap Add New Device.
- Select Base Station/Hub.
- Follow the prompts to reconnect your Base Station or SmartHub to your Arlo account.
- Use the Arlo Secure App to add and set up the rest of your Arlo devices.
