How do I add friends on my Arlo Secure App?

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How do I add friends on my Arlo Secure App?

This article is for the Arlo Secure App experience with Library. If you have the Arlo Secure App experience with Feed, visit: How do I add friends on my Arlo Secure App? - Arlo Secure 4.0

Friends are additional users on your Arlo account. Friends are granted limited access to some of the settings and features of your Arlo account. You can select which cameras friends can see and what administrative rights are available to them.

To add a friend to your Arlo Account:

  1. Launch the Arlo Secure App or log in to your Arlo account at my.arlo.com.
  2. Tap or click Settings.
  3. Under Account, click or tap Grant Access.
  4. Tap or click Add.
  5. Enter the first name, last name, and email address of the person that you would like to add as a friend.
  6. Tap or click the cameras that you want your friend to be able to access.
    (Optional) Move the Allow Access Rights slider to the right to grant your friend more administrative rights.
    (Optional) Move the Allow Access to e911 slider to the right to allow your friend to grant access to emergency responders.
  7. Click or tap Send Invite.
    An email message is sent inviting your friend to create an Arlo account. Your friend's name is displayed with the status Pending. Once your friend accepts your invitation, the status changes to Accepted.

    Note: Sharing will only work once invitation is accepted.

To accept the invitation using a mobile device:

  • Open the e-mail invitation.
  • Click on the Create Account link in the body of the e-mail. A web browser will open.
  • Click Create Account and follow the instructions to create an account or Login using their own credentials if there’s already an existing one.

Note: The user won’t be able to see the devices on the web browser. The invitation is only used to accept the invitation.

  • Launch and log in the Arlo Secure App.
  • The cameras granted access will show on the list of devices.

To accept the invitation using a desktop or laptop:

  • Open the e-mail invitation.
  • Click on Create Account link on the body of the e-mail. A web browser will open.
  • Click Create Account and follow the instructions to create an account or Login using their own credentials if there’s already an existing one.
  • Shared devices will show under Devices.

For more information about granting privileges to other Arlo users, see the following knowledge base articles:


Last Updated:11/30/2022 | Article ID: 000039122

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