Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Wireless Channel config manual override

Please, could you add an "Advanced settings" link somewhere under Settings,

by which we can set the wireless channel of the base station, and perhaps even more details regarding its WiFi behavior?

 

I have serious issues with the extremely busy 2.4 GHz band in my neighborhood (city). The only way *all* my arlo cameras will reach the base well is when I have it at channel 13 and it stays there. But it never seems to do so.

 

Yes, I take full responsibility for the distortion or interference that could cause, because I know to set my routers at channel 9 or lower (with the Base at 13).

66 Comments
Fledgling

From my experience, when Arlo uses the same channel as my router, all of the 2.4 GHz clients in my house suffer reduced performance.   It is a vacation home, so I usually just unplug the stupid Arlo when I am there. 

There are plenty of channels available in the house that have NO OVERLAP.   Arlo just doesn't bother looking for them.   It just finds the most important channel in the house (the one that I am using) and simply poops all over it.

It would be a huge improvement to be able to force Arlo to use a specific channel.

Apprentice

Good grief, I can't believe this totally simple solution can't be set. I'm in ICT since the late 80s and I have yet to find a brand that is so stubborn on their 'theory' overruling common sense. Same channel WiFi, are you freaking kidding me?

 

Where I live we have several neighbors that switch on their wifi whenever they wish. Through that I have found which channels would be safe to use for arlo, but the stupid device keeps changing channels and picking the WRONG ones. Cameras drop out all the time here BECAUSE OF THAT. My arlo experience has been nothing short of super annoying the past years. And ONLY because netgear thought we'd be too stupid to set the wifi channel ourselves.

How hard is it to hide a bunch of extra config behind an Advanced settings button? What time do these 'designers' think we're living in? They're like an islamic doctrine, totally retarded.

 

Besides, if I would have been netgear, I'd have picked either an existing LAN with WiFi, or 5 GHz, which is a much safer option here. Or since it's a proprietary config we can't seem to touch or change, WHY NOT USE YOUR OWN WIFI frequency? One that isn't used by anyone. Wouldbe easy enough to do, we do it in the medical profession all the time. There are several reserved Wireless bands to use for custom systems.

I still can't believe that after all these years it's not in there. Seriously, netgear, grow the f up already.

Apprentice

Wow, even this forum can't parse messages properly. Guess that's because arlo uses the same channel as the laptop I'm using to write and post messages with here.

Star

I find it strange how this has 81+ thumbs up, yet it can'tbe found under "Top ideas". Seems to me they are NEVER going to implement this.

 

Going to sell my arlo cameras. They've become useless because of the wifi issues.

Going for foscam, uniden, brands that know what they're doing.

Apprentice

I agree with this request. Some users need the ability to select the best channel for their location.

Fledgling

I have publicly recommended other products because:

1) No option to use the camera(s) without internet. (Even though I have the "PRO" with simultaneous local recording to a USB stick.)

2) Missing the most basic function of selecting WiFi channel.

 

I want my Arlo Pro on channel 11. I am a business customer with multiple access points on channels 1,6,11. Channel 11 is the cleanest channel relative to the Arlo Pro base station (APs on channels 1 and 6 are closer to the base). Which channel does the Arlo choose?????

Channel 3!!!!!!!!!!!!!!!!! Clobbering the two closest APs on channels 1 & 6 with interference from channel 3!

Star

I will never buy anything by netgear in my life again, and will recommend against it among all my friends and followers on social media.

Follower

Let's go Netgear Arlo Admins, Project Development Coordinators, and Programers!

I am down on my knees begging you people to add the 802.11 n 2.4GHz channel selection option for users. What does a man have to do to get a simple set-up option around here? Do you want me to kiss your shoes?

Else, I will get rid of my arlo channels and start posting review videos on youtube and cause a disruption in your projected sales models. 

 

Please contact me with regards to this development.


-Concerned Arlo Pro User

Onlooker

The Arlo Pro may have been the most dissatisfying purhase I made in a long time... :-(

It clobbers down my 2.4Mhz wifi the the grade that I have serious connection issues with every other 2.4 product I own.

Using only 5Mhz is unfortunately not a solution as those products dont have 5Mhz.

It doesnt matter wher I place the Base station, 4m away from my Netgear R7000 router or right next to it, it still overshadows the R7000's 2.4Mhz wifi :-(

Since Im now past the 1 month return window Im stuck with this

Only solution I can think of right now, besides Netgear stepping up and fix the issue, is to unretire my old Asus router and set it next to the Arlo base station and FAR from my R7000, and hope that Arlo piggyback on the unused Asus network instead of the needed R7000 wifi signal.

 

Is there any legal way to rewoke the purchase of Arlo Pro because of the wifi interference??

Anyone managed to do that outside the 1 month??

Onlooker
And we're still waiting on a networking company to figure out how networks work........