Arlo|Smart Home Security|Wireless HD Security Cameras|NETGEAR
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Manual Firmware Update and/or notification of firmware with rollback

It would be nice to have the ability to upgrade firmware manually, as opposed to automatically. This used to be an option, but it was removed and set to automatic upgrades only. The firmware lately has caused many problems, including random cameras going offline and randomly not recording at all.  Being on stable firmware and not upgrading is more preferable to me and probably to others.

 

Notifications for device issues - it would be nice to have notifications, either push or email/text, when the system doesn't appear to be working correctly, or cameras are offline. In the last several weeks, my system has randomly stopped recording and if I didn't login to the app to take a look, I wouldn't have known there was an issue.

39 Comments

Good ideas. Since the firmware ruined my cameras at the end of July , I just use them for live view or manual record now.  I installed a wired 4 camera system, and each camera display screen has a grid , and u deselect the squares in the grid you dont want motion detection to catch, branches, traffic, etc.

Luminary

Turn off the "automatic firmware upgrade", add an option to allow the user to choose upgrade or not. If the system working for them, leave them alone. Upgrade only for the people that needed. If you do not provide this option, you going to lose a lot customer for your products, plus legal action lawsuit against your company for advertise scams.

Apprentice
I'm with you 100%. I have no faith that Arlo cares but add me to the list.
Arlo Moderator

We greatly appreciate the community’s contribution and will keep the status of this idea updated as we get new information on its potential implementation. Thank you for posting your idea!

Fledgling

Firmware updates should be done on a customer ready basis.   After some time there could certainly be a need to require an update to the firmware.  However, it should not be an automatic push where it can immediately cause outages.  

 

The sudden loss of coverage completely removes the confidence of customers when things change without the users doing anything to the system.

 

There also should be an option of reverting back if the firmware update fails for some reason.   

Luminary

This message applies to Arlo's company and ShayneS (Arlo Moderator):

 

It's been 4 days without any fixes, just roll back the previous firmware, so all systems will be run again, especially for this Holidays, then leave them alone until we want to upgrade ourselves?

Luminary

This message applies to Arlo's company and ShayneS (Arlo Moderator):

 

It's been 4 days without any fixes, just roll back the previous firmware, so all systems will be run again, especially for this Holidays, then leave them alone until we want to upgrade ourselves?

Luminary

This message applies to Arlo's company, ShayneS (Arlo Moderator) and JamesC (Community Manager):

 

It's been 4 days without any fixes (Starting May 22, 2019) , why don't just roll back or restore the previous firmware, so all systems will be run again, especially for this Holidays when we need the most, then leave them alone until we want to upgrade ourselves?

Apprentice

100% agree with this. Netgear Arlo doesn't have the best reputation when it comes to testing the software that they are releasing to customers... As it stands, we are all beta testers. Would be nice to be able to roll-back right now to fix the timezone issue and geofencing issue.

Luminary

It would be nice to have the ability to upgrade firmware manually, as opposed to automatically. This used to be an option, but it was removed and set to automatic upgrades only. The firmware lately has caused many problems, including blurry video and Herky-Jerky motion during live streaming and video reccording.

 

If the system working for us, leave them alone. Upgrade only for the people that needed. If you do not provide this option, you going to lose a lot customer for your products, plus legal action lawsuit against your company for advertise scams.