Arlo|Smart Home Security|Wireless HD Security Cameras

Custom alert sounds for Android/iOS

Really need to customize the notification sound.  For instance, I want to be alerted to motion on some cameras while sleeping, but the notification sound is not enough to do that because it is too brief and I just sleep right through it.  Would be nice to select an mp3, or at least provide some more aggressive options for alerts.  Perhaps even per camera custom sounds, as one can do with ringtones for different contacts.

Comments
Onlooker

Please at least post in this thread to let all you customers know why you can't/won't fix what seems like a pretty simple request. Thank you....

Novice

I have read through this thread so my apologies if this is a duplicate response....After being thoroughly dissapointed by the lack of sound choice on notifications I figured out this solution....it didn't take long to set up and so far it works...On my iphone I added @Arlo.com to my VIP email contacts then I set up my push email notifications to only allow notifications from my VIP mail contacts (which in my case only includes @Arlo.com) and voila! Now I use an alarm sound and get notified when motion is detected via my camera...not the perfect solution but it works. I hope I've explained myself...not super tech savvy 

Guide

You can read here.  Apparently, there are less iPhone users compared to Android users.  That is why there is no option to change the sound.

 

What I am told is:

"You can change the notification sound in the Android app. And since android has a 84.2% market share and Iphone only has a 15.6% market share, it makes sense that features come to android first. So statistically the changing the notification sound only affects a small percentage of people. "

 

https://community.netgear.com/t5/Arlo-Pro/Arlo-Pro-H11-not-charing-amp-draining-battery-in-2-hours-R...

Onlooker

In response to the inofrmation Lo3an Tutor recently posted;

 

Sure.  I (we) completely understand the need to service what is probably your largest market first.  Absolutely no qualms about that at all.  However, a business shouldn't simply ignore the rest of their customers because it's an inconvenience for them to ask their professionals to write some code.  I'm no code writer but, honestly, it can't be that difficult.

 

Also, just because the market share (national? global? didn't specify) of Iphone users is only 15.6% doesn't mean your customers fall into that same percentage.  It's quite possible IOS users make up a higher percentage of the Arlo market share by comparison.

 

Ugh, I'm just ranting.  It's just frustrating to see inaction....nay, indifference as it pertains to this issue.  We are your customers also!

Novice

yes PLEASE individual sound for each camera would be so useful and would make the camera so much more functional for me. I would love to know by the alert sound what camera just had been activated . PLEASE!!!!!

Aspirant

Thank you Ambrroo for your suggestion. I tried it but unfortunately my email is not push so it still doesn’t fix it for me.  Nice suggestion though 

Novice

Makes no sense having these notifications the same as the rest. I just bought 10 Arlo Pro, I will return them and go for Ring

Aspirant

it was working smooth on my android phone when it was running on android version 6.0.1 however as I have updated to android version 7.1.1 whenever now I am opening the app it only loads a blank screen on the start up and crashes after a while automatically. How do I fix it?

Aspirant

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Onlooker

I’ve just thought of a workaround. Not ideal but it should work. Create an email account that you’ll only use for Arlo alerts eg arloyourname@gmail.com. Have all your Arlo alerts go to this this. Add this email account to your ‘accounts and passwords’ on your iPhone. Then you can set the sound alert to something louder and longer.