Arlo|Smart Home Security|Wireless HD Security Cameras

Be able to modify the wireless channels of a base station in order to increase service reliability.

This is piggybacking an older Arlo Idea request with more than 140 votes, that was closed. 

 

Summary of the idea:

Allow users to adjust the Wi-Fi Radios settings of the base station, in order to be able to change the channel in which the base station transmit (in both 5 GHz or 2.4 GHz band).

 

Introduction:

With a lot of smart things in our home and the use of automation, a "good and reliable" wi-fi network is mission critical for our daily lives,  understanding that home security is super important as well.  In addition, we really love the hassle free approach that Arlo offers. 

 

Issue:

Arlo does not offer the option to modify the Wi-Fi radio settings of the base station,  most of the time the station use the same Wi-Fi channels of the existing home router/wireless infrastructure. This create a situation that channel contention occurs and creates co-channel interference, providing a poor user experience and downgrading the reliability aspect of both (security cameras and home network)

 

In the following image, the Arlo Base station is in the same channel of my home Wi-Fi router (Arlo uses 20 MHz channel width, my home router use 40 MHz width). So if you have 2 or 3 Netflix or youtube streams in your home network and the Arlo station is in the same channel, you will likely create a scenario that cameras would struggle to send data to the base stations or provide live feeds. 

 

Arlo Issue.png

 

 

 

 

Proposed Idea or Solution

 

Simple Option:

  • Create an option to tell the Arlo Base station to not use the existing channels of the wi-fi network. A menu could be created that Arlo prompts the owner which SSID is the home network, so the Arlo base is aware to not transmit and use the same channel of the home network. 

Advanced Option:

  • Create an option to allow some channels to be disabled in the 5 GHz and 2.4GHz. (and not allow a fixed channel to be selected that might be congested in the future and tentative disrupting the security cameras).

 

Conclusion and closing thoughts:

 

Any of these options would provide flexibility to the Arlo base station to select the best channel, without creating co-channel interference (or increasing channel contention) with the existing wi-fi router/wireless infrastructure, will not downgrade the hassle free approach of ARLO and will provide a reliable user experience to both security and wireless use cases.

 

P.D: A nice to have option is to be able to change the SSID name of the Arlo Base Station (but, baby steps first)

 

I hope that Arlo community support in this idea and Arlo engineering team understands that this is not about power users being picky, this is about increasing reliability to both Arlo and home wireless services.

 

Be safe.

 

mixtape.

 

 

Comments
Madsoft
Fledgling

Or let arlo use the routers WIFI and disable its own extra wifi, the base is wired so why not.

 

At the moment it is a, in my case netgear, wifi killer and breaks the wifi mesh with the base station.

Maverick2805
Fledgling

also an issue here, the basestation completely renders my wifi useless. I need to switch to LTE on my mobile if I want to see a camera feed. Are you kidding? 1000$ for a system and horrendous monthly fees for a killed wifi... unbelievable

findcoop
Fledgling

Piling on. I noticed a couple of weeks ago that my Sonos speakers (2.4 GHz) all over the house would spontaneously go offline, indicating that they had lost connection with the WiFi. I loaded up  WiFi analyzer and noticed that Arlo and one of my APs had selected the same channel. When I initially set up the Arlo, I had it on Ch 6 and my APs on 1/11, and it was fine. Then I found Arlo and one of my AP both on Ch 8. I separated them once again, but Arlo found my AP once more. Every time this happens, it causes devices in my home network to **stop functioning**. This is a nuisance but for others it could be a safety, or security issue.

 

The Arlo hub is the only device I've heard of that auto selects a network that is in conflict with existing equipment, most would try to find the least busy channel for optimal coverage. Two APs will not operate in the same channel efficiently. As others have suggested, improvements please:

 

1- Auto select the least busy channel, or

2- Support manual channel selection, or

3- Support existing WiFi infrastructure, because anyone buying this is going to have WiFi already

 

findcoop
Fledgling

This is a hack, but it works.. Arlo Hub wants to jump on the strongest channel, so give it one.

 

1. Move Arlo Hub as far from your router/access points as you can

2. Get a cheap 802.11G router, people are throwing these out for getting N/A/AX stuff now

3. Set it to the channel you want Arlo to use

4. Choose an appropriate SSID, such as buyers_remorse

5. Install it beside Arlo

6. Turn it on

7. Reboot Arlo Hub

 

Arlo Hub should come up on this channel and stay there. You're not connecting this router to anything, it's only purpose is to shout on the configured Wi-Fi channel so that Arlo will choose it, and not conflict with your other devices.

Skutter2k
Novice

Exactly the same issue here.  I have a fantastic wifi network already with plenty of outdoor coverage.  The Arlo base station just messes everything up, various products fall off the network (smart bulbs, sockets and speakers all use 2.4Ghz for example).  If I leave my APs on auto they try and move away from the Arlo, the Arlo follows them so they move again.  If I fix them the Arlo just sits there and clutters up the spectrum.

 

If we have good wifi that reaches outside the house let us just use that with the cameras please and let us turn the wifi on the base station off.  We know it can be done because other Arlo products work from the home wifi.

 

Failing that, let us control the power and channel used, please.

Edinburgh_lad1
Luminary
Hi there

This topic has been covered on a number of occasions, but old threads are locked and I can't add my twopence in.

I find it extraordinary that the base station automatically somewhat adjusts to the same WiFi channel as the router.

Suggestions that I should move my base station further away to avoid interference from/overlap with the channel are simply out of this world:

- Arlo needs an internet connection - through the ethernet cable - and so it's most likely that it'll be placed next to the router.

- users' connection issues described in these fora (strength of signal, flashing red light) are mainly caused by what I described above. Asking users to elevate, move their routers, use longer ethernet cables, etc is unacceptable