Arlo|Smart Home Security|Wireless HD Security Cameras
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Alerting Mechanism for Base Station / Camera Offline

Our installation will be very remote beach house. There is a need for mains failure detection in case intruder has deliberately switched of the power. This would be a nice sofware update feature.

Comments
Sircoynie
Apprentice

This should also be applied to the arlo baby for when a stream stops etc. 

LTMe
Aspirant

Very disappointed with Arlo's lack of customer support and refusal to take action on issues important to customers. 

 

Arlo lo is understandably loosing ground to competitors and in trouble. 

ShayneS
Arlo Moderator

@Walker55

 

Which model base station & cameras are you experiencing the issue with?

Moodynic
Onlooker

Netgear/Arlo does seem very slow to communicate with its customers. There is lots of issues in need of resolution. We need loss of internet notifications, an external siren, door sensors etc. Then it can be a full security system rather than just CCTV. 

Racheliu
Novice

That’s so true. Especially in Australia, the main switch is 9 out of 10 located outside the house, though it sounds like very stupid. Say some intruder try shutting down the power first, the camera becomes totally useless. If a push notification is received, at least we know something is happening. What a key feature definitely to be addressed!

Racheliu
Novice

That’s so true. Especially in Australia, the main switch is 9 out of 10 located outside the house, though it sounds like very stupid. Say some intruder try shutting down the power first, then the camera becomes totally useless. If a push notification is received, at least we know something is happening. What a key feature definitely to be addressed! PS: my device is Arlo pro 2

Racheliu
Novice

That’s so true. Especially in Australia, the main switch is 9 out of 10 located outside the house, though it sounds like very stupid. Say some intruder try shutting down the power first, the camera becomes totally useless. If a push notification is received, at least we know something is happening. What a key feature definitely to be addressed!

LIQUIDBUBBLEZ
Novice
Arlo needs to add a feature to their cameras where if there is no coverage by either the wifi is out or the power is off that you are notified by either the app notification, by email, or by both if your setting preferences. So then you know the power is out at your house or your cameras aren't recording.
jguerdat
Guru

That would be handy but you can also use a UPS on your modem, router and base so that power outages, except very long ones, aren't an issue in the first place. Keeping your network and Arlo system up and running even in a power outage provides coverage during that time. A notification that your power is out isn't the same thing.

TheCrook
Fledgling

I'm paying $$$ for a subscription, and it should notify me of the health of the system is not all good.

 

My thermostat notifies me, but the security system - If it can't connect to a camera - does NOTHING.

 

Fix this ASAP