Unable to talk to Live person about a purchase I want to make

[PhillipJFry]

I am trying to purchase a security system,  the bundle price shows 295.96 but when I add to the cart it jumps to 323.45.  Why??   I tried to contact support but got into a loop with the AI as it wont let me talk to a live person, nor is there a contact number or email address.     So if anyone from arlo can help that would be great

[JamesC]

PhillipJFry,

The first total is an estimated total based on what you have selected. The second total in the cart may include taxes or other fees, for help with purchases made through the Arlo web store, see here: https://www.arlo.com/en-us/contact-us.html

JamesC

[PhillipJFry]

I replied to email with screen shots showing one image with the bundle price minus the 20%,  in the next image the Subtotal changes,  No shipping, No taxes,  Just 27.49 more.  SO either there is a mysterious charge or the cart price is only giving a 7.96% bundle discount.   

[PhillipJFry]

Additionally,  I just received an email asking me if the answer I received was helpful with no way to respond or to request more help, just the option to like your response.   So not only does the site not calculate correctly, your customer support sucks,  I will not be purchasing anymore arlo/netgear products in the future.  Buh-bye

[JamesC]

PhillipJFry,

I apologize for the confusion. Community emails are sent to provide updates on your interactions here in the community. Responses are not able to be made to those emails as they are simply notifications.

I've escalated the details of your concern to our customer care team and an agent will reach out to you to further investigate the issue as soon as possible.

JamesC