Arlo|Smart Home Security|Wireless HD Security Cameras

Random offline and endless chime from alarm base

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marshallbu
Guide
Guide

Has anyone ever experienced their alarm base unit randomly go offline, then start a faint repeated chime?  It’s as if the unit is glitching / crashing, and I have to completely power cycle it  to get it back in a good state.  Anytime a sensor is opened in this state, the faint chime adds on top of any other playing chime repeatedly 😂 

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jguerdat
Guru Guru
Guru

Before calling support, try removing the security hub and sensors from your account and reset the hub. The directions are embedded in this FAQ part way down:

 

https://kb.arlo.com/000062965/My-Arlo-Keypad-Sensor-Hub-is-offline-how-can-I-troubleshoot-it