Random Keypad Hub Stopped Working

[DnrWoodsfamily]

Absolutely Unacceptable!

I cannot believe that after spending hundreds of dollars on multiple sensors, cameras, the keypad hub, and a backup system, I’m left with a glitching, unreliable security setup. Out of nowhere, the keypad system just stopped working properly, and now the hub doesn’t even alert us when a door opens or closes—which is the entire point of having a security system in the first place!

The most infuriating part? I’ve been bounced around between support reps with zero resolution. I don’t need more basic troubleshooting steps—I need an actual fix for an issue that appears to be widespread. How is it that a system advertised as “smart home security” can just break down like this with no explanation?

This is not a cheap setup, and for the price, I expect reliable performance and competent customer support. Arlo needs to acknowledge this problem, offer a fix, or start issuing refunds, because at this point, I’m seriously regretting my investment in this ecosystem. Fix this NOW!

[BrookeN]

I would be more than happy to have someone reach out to you and help with the behavior you are seeing. Can you please dm me a callback number as well as a good number to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off.