Plans

[Doddball]

I’ve had this system for about 4-5 years, I haven’t been receiving notifications so I looked at the app now I have to buy a subscription? That was the main reason I bought this system years ago I didn’t have to pay monthly sub on it. How long ago did this start.

[DannyBearAgain]

What model camera?

The subscription requirements began back in 2018 with the release of the ultra. Models prior still retain the free 7days cloud storage if still active.

[Doddball]

Arlo pro, I got video up until maybe a month ago without a plan now I don’t. 

[DannyBearAgain]

Have you tried removing a camera from your account and then adding it back again?

[Doddball]

No you think that will work? It was the app update that I noticed it.

[DannyBearAgain]

It has been a common problem for a lot of customers to loose access to their legacy cameras because of the 7days free cloud storage that disappears.

Re-importing the Cameras has resolved the issue for most but some require a resync of their account by arlo support. 

[StephenB]

---

@DannyBearAgain wrote:

Re-importing the Cameras has resolved the issue for most

 @Doddball - if this works for you, removing and readding one camera will restore operation of all the cameras.

I'm tagging the mods - @BrookeN , @JamesC . @ShayneS , as they can also do a back-end resync of your account.

[BrookeN]

@Doddball are you still seeing this same behavior? I have ran the resync, however it does take 24hrs before noticing the change in the behavior you are seeing. 

[Doddball]

Should I still remove and re add my cameras or wait 24 hrs to see if resync worked?

[BrookeN]

I would wait if you have not already did the re-sync. And then if you do not see a change in behavior by tomorrow, then go ahead and do the remove and re-add of the device. 

[Doddball]

To resync I just push the button on the top of the base?

[Doddball]

Nothing has changed yet, should I go ahead with deleting the cams and adding them again?

[StephenB]

---

@Doddball wrote:

To resync I just push the button on the top of the base?

---

No.  You remove one camera from the account.  Then add it back.  The add can be done using the manual sync push-button method if you like - briefly pressing sync on the base, and then briefly pressing sync on the camera.

[BrookeN]

@Doddball are you still seeing the same behavior after removing the camera and re-adding it?