Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

New Device - Cannot connect to WiFi - tried all support steps

Reply
Discussion stats
  • 1 Reply
  • ‎2025-07-12 08:09 PM
  • 86 Views
  • 0 Likes
  • 2 In Conversation
leeasling
Follower
Follower
‎2025-07-12 08:09 PM

I've seen a number of posts here on this same issue - unable to connect the keypad to a 2.4 network.  I'm having this issue.  I, like the others, cannot use "5" and "X" / "Checkmark" to reset.  I've reset my router, isolated a brand new 2.4ghz only network, even though I already had one with Arlo cameras attached.

I cannot get this to work.  I am replacing my Simplisafe, which is now disconnected, and I can't get this bad boy set up.  I spoke to support earlier if I need a new device, sobeit, if we can fix it, great - whatever is quickest.

0 Likes
Message 1 of 2
86
1 REPLY 1
ShayneS
Arlo Moderator
Arlo Moderator
‎2025-07-15 05:25 PM

Hi @leeasling 

 

Was the support team able to resolve this for you?

0 Likes
Message 2 of 2
40
Discussion stats
  • 1 Reply
  • ‎2025-07-12 08:09 PM
  • 87 Views
  • 0 Likes
  • 2 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.