Brand New Arlo Security System Left Us Without Protection – Multiple USB-C Batteries Won’t Charge

[Finicky]

@Arlosupport — we need urgent assistance with a brand-new Arlo security system that has left our new home without working security cameras.

We just moved into a new home and purchased the Arlo Home Security Alarm Kit (DTCWH-SEC12-PES). We removed our previous security cameras because we trusted that our new Arlo system would be ready to install and provide protection immediately.

Unfortunately, we are now left with no functioning outdoor security cameras.

Our kit includes:

• #Arlo Ultra 3 4K Security Camera
• #Arlo Floodlight Camera (3000 lumens)
• #Arlo Video Doorbell 2K with Chime
• #Arlo Essential Indoor 2K PTZ Cameras
• #Arlo Solar Panels
• Arlo Secure subscription

The removable USB-C rechargeable batteries for the outdoor cameras will not charge.

The issue is the same across the batteries:

• The LED briefly flashes blue when connected.
• The light then turns off.
• The batteries never begin charging, even after being connected for hours.

We have already tried:

• Multiple USB-C cables
• Multiple wall chargers/power adapters
• Multiple outlets
• Extended charging times

Since multiple brand-new batteries are showing the exact same behavior, this appears to be more than a simple setup issue.

We purchased this system specifically to secure our new home, but instead we currently have no working outdoor cameras. This is extremely concerning.

Can an Arlo moderator please help with an urgent resolution? We need replacement batteries, replacement cameras, or another solution that gets our security system operational as soon as possible.

We would also appreciate clarification regarding the support status and replaceability of the products included in this bundle. If there are limitations regarding future support or replacement of newly purchased security products, that information should be clearly disclosed at the time of purchase.

We chose Arlo because we wanted reliable protection and peace of mind in our new home. Right now, we have lost confidence in the system because we are unable to use the product we purchased. We would appreciate a prompt resolution.

[BrookeN]

How long have you plugged the camera's in to charge? Where were the cameras purchased and when were they purchased.