Billing issues

[MR2035]

This company has been committing fraud. They have been charging my bank account without my authorization since March 2025  My account was cancelled back in August of 2024  Now they have no live agents available to take calls. I have reported this to my bank for as a fraud claim and reimbursement. 

[BrookeN]

Can you please dm me a callback number as well as a good time to call. That way I can have support look into this further. You send a dm by clicking on the envelope icon on the top right of the forum page.If you don't see it, then go into your profile settings and select preferences, then "Private Messenger." Then select "Turn on private messages" if it is turned off. 

[Hatearlo1]

How do we get these crooks to be held responsible for their crimes. We were granted our refund and impossible to talk with billing to receive it. On hold for over an hour just to be disconnected by them. I’ve filed a fcc complaint. 

[BrookeN]

@Hatearlo1 I can see that someone reached out to you and the charges were refunded on 12/13/2025. Is there something else you need help with?