Arlo|Smart Home Security|Wireless HD Security Cameras

All door sensors went offline

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pippo_piggy
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I have 5 all-in-one sensors, and all 5 went offline a few days ago.  All 'sync' buttons and replacing the batteries don't help. 

 

I tried to re-add the sensors to the Keypad hub by removing the sensors from the Alro app, placing the sensors next to the keypad hub, pressing the `sync` button for more than 10 seconds, and waiting for the blue light to come on. The Alro app continues to search for nearby sensors, but none of them are found. them detected.  

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jguerdat
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That would seem to indicate the security hub may be the issue. Have you tried power cycling it (removing the backup battery, too, if installed)?

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jguerdat
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Guru

That would seem to indicate the security hub may be the issue. Have you tried power cycling it (removing the backup battery, too, if installed)?