We are aware of an intermittent issue that my be affecting users from logging in to the Arlo mobile app. We have provided a temporary fix and are working on restoring full access. This issue should be resolved soon.
We will provide an update as soon as possible. You can follow the status on the Arlo status page here: Arlo System Status
Hi, I'm experiencing trouble accessing the cameras on both the iOS app and the website. On the iOS app, only a spinning circle appears and nothing else. On the website, there is a red line saying "Internal Server Error" when I try to log in. Is this an Arlo server problem? Please help, many thanks.
This morning, I could not log in to my Arlo app on my android phone. The app was running and I was getting alert notifications, but when I tried to launch the app, I would be prompted to log in which resulted in an endless loop and a few "something went wrong" messages at the top of the screen. This happened multiple times, even after force quitting the app, clearing cache, and restarting the phone. Then I got a series of sms text messages with one time authentication codes. At one point, the phone app asked for an authentication code (odd, since I know I set it up as a trusted device previously). Still no joy. Could not log in. "Something went wrong" or bad password errors.
I did some googling. Read where someone else was able to log in after turning off their wifi so that they were not on the same wifi network as their cameras. Odd... made no sense. Still, I tried it, turned on cell data, and that worked. But I actually think that is a coincidence. An internet connection is an internet connect, right?
I went to my computer to log in check the list of trusted devices. I got logged in fine. THAT is very odd because I should have been greeted with a two step authentication prompt and I was not. Once logged in, I tried to go to the two step authentication settings in my account (Settings > Profile > Two-Step Verification) but the option for Two Step Verification in Profile is NOT THERE. Am I the only person with this issue?