Having trouble trying to connect my Arlo go.

[Jas23]

I’ve just bought a secondhand Arlo go. Using the app and showing it the QR code it does not chime. I have placed an EE Sim card inside the camera. Would this create a problem. Does it need to be a specific Sim card? Do I need to put in a APN code?

[ShayneS]

HI @Jas23

  Have you tried contacting customer support regarding this issue? I have attached the link here for you - Arlo Tech Support

[Jas23]

I have and possibly I need to use the Vodaphone V-SIM rather than the EE sim from my 4g mini hub. Will try it anyway.

I believe the V sim is a m2m sim or IOT which is apparently what I need?