Arlo|Smart Home Security|Wireless HD Security Cameras

Cannot register Arlo Go to the Cloud

Reply
Discussion stats
  • 1 Reply
  • 1215 Views
  • 0 Likes
  • 2 In Conversation
pred02
Follower
Follower

Hi,

 

I purchased a second hand Arlo Go camera. Inserted a Giffgaff 4G sim card which has no PIN and is activated with data working correctly (I tried it in my phone).

 

I used the QR code to first perform a factory reset and then did sync via QR code to connect to my Arlo Cloud account but it cannot find the device. Tried different APN settings I found for giffgaff and nothing seems to work. 

 

The signal is showing this:

  • The camera is connected to the cellular network but it cannot connect to the cloud.

     

    Any ideas?

     

    Thanks

1 REPLY 1
jguerdat
Guru Guru
Guru

If the previous owner didn't remove the camera from his account, you can't add it to yours.

Discussion stats
  • 1 Reply
  • 1216 Views
  • 0 Likes
  • 2 In Conversation