Arlo|Smart Home Security|Wireless HD Security Cameras
Arlo Community

Can't get Arlo Pro camera to connect to base station unless USB plugged into computer

Reply
Discussion stats
  • 0 Replies
  • ‎2019-10-15 01:20 PM
  • 1169 Views
  • 0 Likes
  • 1 In Conversation
JSCCS
Follower
Follower
‎2019-10-15 01:20 PM

I followed all instruction for checking the wireless network connection for the base station. When I try adding a camera I can get the flashing light after pushing the sync button but never a chime when looking at the QR code-on chrome browser or android app. However if I plug the camera in to the charging cable that is plugged into the computer, quickly depress the sync button on the base station and then the sync button on the camera it will connect - until I remove the charging cable. Is this a battery issue or a wireless issue.

 

I have another camera that won't light up at all. Frustrating -- these things are not that old.

Labels:
0 Likes
Reply
Message 1 of 1
1,169
0 REPLIES 0
Discussion stats
  • 0 Replies
  • ‎2019-10-15 01:20 PM
  • 1170 Views
  • 0 Likes
  • 1 In Conversation

Arlo
Support

Visit our support page for answers from simple setup to security optimization. Search for something specific or select a product or category for helpful articles and videos.

Visit Arlo Support

Arlo App
for Support

For personalized support specific to the Arlo products you own, access Support from within the Arlo iOS or Android App. Simply login to your Arlo App, go to Settings, Support, then select the Arlo product you would like support for.