Arlo|Smart Home Security|Wireless HD Security Cameras

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cydsworld
Follower
Follower

I have deleted all but one video in my library and can't seem to delete it.  The trash is ghosted out.  Anyone have this issue?  Also, videos seem to disappear once I download them.  Is this what is supposed to happen?

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jguerdat
Guru Guru
Guru

First, I strongly suggest never deleting videos.  There have been too many folks who have wanted to get something back and can't.  WHile the docs say there's a space limitation for each plan, it hasn't been enforced - just let the videos roll off when they age normally.  Proactively download videos that may be of use.  Better to have them and not need them than to have them go away.

 

Secondly, I can't say why you can't delete that last video.  It's possible that it's just a display issue or maybe a bug in the coding. Have you tried a browser as well as the app? If using the app, have you tried restarting your phone and reinstalling the app? How about logging out and back in?

 

Lastly, downloading a video doesn't delete them. Again, this may be a display issue. 

Sporto
Aspirant
Aspirant
Make sure video isn't a Favorite (yellow 🌟) next to it
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