Camera won't connect - VML4030

[Criscris73]

Hi - I bought a second hand arlo GO and don't seem to be able to connect it.

I went through the set up process up to the "looking for arlo camera" point (hence first two steps - including the QR code shot - worked well). Then I get to "no Arlo devices found" message. I see "try again" and "Change APN settings" options and not sure what to do. I tried multiple Sim cards to no avail. Can anyone help please? Thanks! 

[jguerdat]

It's possible the previous owner didn't remove the camera from his account. Can you get him to verify he has done so? Also, try a reset of the camera:

https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings

[Criscris73]

Thanks! I tried the reset to no avail so I guess it's just due to the seller not having released it from their account. Unfortunately it looks like the seller disappeared...does it mean I'm left with a brick? Thanks!

Cristian

[jguerdat]

If you have a subscription for any camera, you can talk to support via Settings, Support to see if they can release it for you. Otherwise, perhaps @JamesC or @ShayneS can start communications.

[Criscris73]

Thanks @jguerdat! I followed your advice. Arlo support confirmed that my camera is not linked to any account.

I tried to connect it again and again to no avail. Tried three different sim cards (unlocked) with the same result: "no Arlo device found".

I'm running out of options, what would you do? Would either @JamesC or @ShayneS be able to help? 

Thanks

Cristian

[jguerdat]

Did you ask support about the issue? That would be my choice but perhaps the mods will jump in if there's anything to add. Of course, it could just be a faulty camera.

[Jorgesilva1987]

Olá boa tarde
Estou com o mesmo problema em duas câmeras que não consigo conectar. um deles e novo o outro é usado.
no nível do cartão sim está operacional que já testei com outros cartões