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Arlo go with vodafone won't scan QR code (VML4030)

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lotuska
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Hi

I have an Arlo Go and a Vodafone V-Sim (in the UK). The sim is active and when I insert and power on the Arlo Go it chimes and the led is blue - which I believe means that it has connected to the mobile network.

 

However when I try and scan the QR code to connect to the cloud it fails, I get a rapid flash orange light and the fail sound...I have tried multiple times, I have tried to factory reset the Arlo Go, I have even waited 1 day...but I am still unable to connect.

 

Please help

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ShayneS
Arlo Moderator
Arlo Moderator

Hi @lotuska

 

  Please contact the Support Team to further investigate this issue. You will find several options for contacting support in the provided link. Arlo Tech Support

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