Arlo go factory reset

[Whatcha]

I'm trying to factory reset my Arlo go, how do I know if it was successful? In this page https://kb.arlo.com/1202749/How-do-I-reset-my-Arlo-Go-camera-to-factory-default-settings it doesn't describe what the led lights will do after scanning the qr code.

When I scan the reset code it makes a short cut off chirp sound, then blinks blue slowly several times, then blinks blue quickly for a while, and then blinks blue slowly again, and then finally it blinks amber slowly. Sometimes after this it will turn to solid blue. I tried the reset on battery power and with it plugged it to the charger, and it was the same result both times.

I've been unable to add the camera to my account, and I was hoping the factory reset would help, but so far it hasn't helped. Can anyone tell me if that behavior means that the reset worked?

Thanks

[ShayneS]

Please contact the Support Team to further investigate. You will find several options for contacting support in the provided link. Arlo Tech Support