Arlo Go issues with Settings Icon since last update

[moprabbit]

2 days ago I found I had difficulty using the settings icon on my arlo go cameras. The problem was very random, sometimes 1 camera would be ok then next time I put the cameras on the camera that did work, wouldn't and one that didn't work, would work. I've reported the issue to Arlo support but I wondered if anyone else had a problem. I've also just got another arlo go camera and I can't get that working. Wondered if that could be related. Thank you

[ShayneS]

Hi @moprabbit

Please make sure to have the latest version of the Arlo mobile app installed on your device. You can find the latest FW versions here

[ArloGoVML4030]

I have the exact problem. Android mobile

[moprabbit]

Sorry to hear that. I should report it to Arlo support then they will know others are having the same issues. I've reported it and have a case number. They've said they will try to get it sorted out.

[moprabbit]

Thank you for your reply. I have downloaded the newest app but the problem still persists.

[ShayneS]

Can you please provide a little more detail regarding the issue you are experiencing?

Thank you

[moprabbit]

Hi ShayneS, when I log in to my 3 cameras and go to 'settings' then to 'my devices' instead of seeing all the settings there is sometimes just a picture of a base station and none of the settings show. Sometimes this shows on all 3 cameras, sometimes just on one and the others are all normal. Next time I log in, it will be different, 2 cameras might show the picture of the base station and the third shows the settings. Every time I log in, it's different. That's the problem.

[ShayneS]

Thanks for the detailed info. Is it possible to provide a screenshot when this issue occurs. Thank you

[moprabbit]

I'll try to attach the picture of what shows when the camera settings don't appear. Hope this is the correct one! It just looks like a little white box.

[ShayneS]

Hi @moprabbit

  The Arlo development team is currently investigating this issue. We will provide an update as soon as we have more information to share with the community.

[ShayneS]

Hi,

Is this issue occurring on Android & iOS? does it happen on the web portal as well?

[moprabbit]

Hi Shayne, the issue only happens on the Android devices. On my computer I can access the camera settings.
Regards

[ShayneS]

Thank you for providing this info, I will provide an update as soon as possible.

[ShayneS · Accepted solution]

HI @moprabbit

This issue should now be resolved. Please update to the latest version of the Arlo Mobile App v3.2

Thank you!

[moprabbit]

Hi Shayne,
The problem now seems to be resolved. I can access the settings now. So that's good. Thank you for your reply and taking the time to look into the matter. Kind regards Ann

[ShayneS]

@moprabbit

That is great news!

Thanks for letting me know.