Arlo Go battery and solar panel. Plugged Solar Panel in and shows charging but went from 75 to 63%?

[sagethyme]

Help

Purchased a new battery and solar panel for my Arlo GO about 10 days ago.  The battery arrived with about a 75 percent charge. I put the new battery in the camera and connected it to the solar panel on Saturday April 10th. Today camera shows it is charging but is only at 63%. What should I do. I had these cameras off line for about a year and it took me over 3 hours on the phone with customer service to get them reconnected. I always clear the day when

[StephenB]

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@sagethyme wrote:

Help

Purchased a new battery and solar panel for my Arlo GO about 10 days ago.  The battery arrived with about a 75 percent charge. I put the new battery in the camera and connected it to the solar panel on Saturday April 10th. Today camera shows it is charging but is only at 63%. 

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There's no guarantee that the panel can keep the camera fully charged - it depends on the minutes of video streaming per day, and of course the amount of sunshine.  Cold temperatures are also a factor (though likely not this time of year).

So even with the panel, you might have to charge the battery from time to time.

You could

1. just wait and see if the charging level goes up.  
2. disarm the camera for a while, which will eliminate the video streaming power use and allow the charging to catch up.
3. charge up the camera with the AC-powered USB charger.

[sagethyme]

I shut off the camera and the battery went from 61% to dead in 4 days. Arlo customer support is horrible. After a year of Covid they should have figured out how to get calls answered in the space of 20 minutes not hours!