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Arlo Go - Recordings Being Deleted from Library

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DevonTT
Apprentice
Apprentice

We are on the free plan, so we expect videos to remain in the library for at least 7 days. However, some are disappearing after a few hours.  

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jguerdat
Guru Guru
Guru

NEVER post personal info on the Internet!

 

Have you shared the cameras with anyone using Settings, Grant Access? That could be the issue.

DevonTT
Apprentice
Apprentice

Nobody is deleting the videos manually.



 

JamesC
Community Manager
Community Manager

DevonTT,

 

Library content is only automatically deleted after it remains in the library for more than 7 days. Otherwise, deletion must occur manually. If you have reason to believe someone may be accessing and deleting library content from your account without your permission, we strongly encourage you to change your password.

 

JamesC

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